What is Health Assured by MetLife?
Health Assured provides a range of dedicated online and telephone services, which are available 24 hours a day, 365 days a year, and answered by experienced in-house counsellors and legal and financial specialists. Their services include:
Structured counselling: they have access to a global network of over 2,500 counsellors, trainers and critical incident responders
Face-to-face counselling
Telephone counselling: structured sessions at an agreed time
Secure chat & email counselling: for those who prefer to write
24-hour telephone helpline: they use qualified advisors in-house, so they're available all day, every day
Critical incident and trauma support, occupational health services, financial information and more
Legal and Finan
Power to Recover: an audio-based self-guided programme designed to work with mild trauma
Silvercloud: a web-based CBT programme, designed to work with mild depression, anxiety etc
Click here for more information on the services provided with Health Assured.
How do I access Health Assured?
To access Health Assured, head to the main menu in the top left of YuLife and tap Wellbeing Hub, then select Health Assured. From here, you'll see your unique code and link to get started.
There are three ways to get started:
You can click on this link and sign-up via their website
You can call 0800 012 1473 (if this phone number is unavailable, please use 0800 028 0199)
You can download the Wisdom: Learn, Grow, Thrive App
All of these options require you to use the unique code to set up your account, so make sure you have it handy!
Can my family access Health Assured?
YuLifers are opted-in to Health Assured by their employer. This service is also available to the YuLifer's family members (partner or spouse, siblings, parents and legal dependants except those under the age of 16) who live in the same household as the policyholder. It is also available for any children or legal dependants aged 16-24 who do not live in the same household, but are living in the UK and are in full-time education.
For children under 16 years of age, Health Assured may be able to signpost you to more suitable services, as they cannot provide support for this age group.
How does my family access Health Assured?
For your family members to access the Health Assured service, they'll need to use your access code (found under Health Assured in your Wellbeing Hub in the YuLife app).
They can make use of the Wisdom app, live chat or telephone/video call service and signup via the same process as above:
They can click on this link and sign-up via their website
They can call 0800 012 1473
They can download the Wisdom: Learn, Grow, Thrive App
Who provides the Health Assured service?
As the UK and Republic of Ireland’s largest, award-winning provider of employee wellbeing solutions, Health Assured is committed to providing a first-class service to both clients and their workforce. They provide a range of dedicated online and telephone services which are available 24 hours a day, 365 days a year.
If you have any questions or run into any issues, please reach out to Health Assured or send us a chat via your YuLife app :)