To ensure your HR portal account is as secure as possible, we have introduced Two-Factor Authentication (2FA). This provides an extra layer of security to your sign-in process, making it harder for cyber attackers to gain access.
Please note: it is important to ensure the phone number on your Portal profile is up to date, as this will be used by your Customer Success Manager in the case of you being locked out of your account.
How do I set up my 2FA?
Log into your HR Portal and tap your name in the top right-hand corner, you'll see a drop-down menu, tap 'Manage 2FA'.
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You'll be redirected to a screen where you'll need to scan the QR code with your authentication app, fill in the code and press Activate.
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That's it! You've just set up 2FA for your account. You'll need to pass the 2FA process every time you log into the portal from now on.
What if I can't scan the QR code?
If you can't scan the QR code or it doesn't work, please follow the below steps to get setup.
Head to your two-factor authentication app and tap the option to add an account manually.
βWhen asked, add the code displayed in your portal underneath the QR code (this code is different for everyone).
βYou'll then be presented with a 6-digit authentication code, please
enter this on the portal in the box on the right-hand side and click βActivateβ.
βThat's it! You've just set up 2FA for your account. You'll need to pass the 2FA process every time you log into the portal from now on.
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If you have any issues accessing your authenticator app or cannot access your code required for login please reach out to us at support@yulife.com.