YuDoctor by HealthHero 🇬🇧

YuDoctor by HealthHero gives YuLife members unlimited access to a 24/7 virtual GP as well as a range of other health and wellbeing experts. Below are the elements to this healthcare service:

24/7 Access to Virtual GPs

If eligible for this service, you will automatically have access to YuDoctor by HealthHero and this will show in your Wellbeing Hub in the YuLife app. The service is also available to cohabiting partners and children up to and including 18 (or 21 in full-time education).

To access YuDoctor by HealthHero, you will need your policy number. Your policy number can be found in the Wellbeing Hub, accessed via the main menu of the YuLife app.

You can request services via the website at https://yudoc.onlinegp.co/.

To book an appointment for your child (up to 18), you'll need to first add them as a dependant on your own YuDoctor by HealthHero account. Once the child has been added, you'll be able to book an appointment for them.

For your partner (or child between 18-21) to access the service, they'll need to create their own YuDoctor by HealthHero account using their own email address and password. During the signup process, they'll need to enter a policy code - this is the code found in your Wellbeing Hub on YuLife. Once the account has been created, they'll be able to access the service to book appointments.

YuDoctor by HealthHero is provided by HealthHero.

If you have any questions about the services or access, you can reach YuDoctor by HealthHero on 033 3210 0367.

If you have any questions or run into any issues, please reach out to us via your YuLife app :)