How do we add new Admin managers?
To add a new admin manager to the portal just head to "Account" (left-side menu) and select “Manage Admins”. Please note: This section will only be visible to Owners and other Admin accounts who have the relevant permissions. Then click "add new entry", fill in the required fields and select "send invite".
What is the difference between a super admin and admin?
A super admin is able to view all information within the portal and can add other colleagues as admins. Admins will only have access to the information and permissions relevant to their role.
How many admins can be added?
There is no limit to the number of admins or super admins that can be added.
Can we use a generic email for multiple access e.g. HR@bigcom.com?
No, for security reasons individual email addresses are required to access data.
How to change your account information?
To change your account information head to “Account” (left-side menu) and select "my profile", edit your details and then "save changes".
How do permissions work, what are the levels of permissions?
Owners automatically have all permissions enabled. Admins must have both "view" permissions checked in order to add the "Edit employees” permission.
How to edit permissions
To edit permissions head to "Account" (left-side menu) and select “Manage Admins”. Please note: This section will only be visible to Owners and Business Access Users. Next select the relevant user profile, modify and save changes.
How do you change a password?
To change your password head to "Account" (left-side menu) and select “change password”. Then edit and save changes, once you've done this you'll receive an email confirmation.