If you are an Admin at a South African company and would like to make changes to your team, please contact admin-sa@yulife.com.
How do I add a new employee to the HR Portal?
Open the HR Portal and click People in the left-hand menu. Here, you’ll see your list of employees. To manually add an individual employee, tap on the 'Add employee' tile across the top of the screen.
From here, you'll need to fill out all of your employee's details in the Personal, Employment, Workplace, Tags and Products sections (scroll down or click through the options to find these sections). If you wish to invite the employee to use the YuLife app straight away, be sure to tick the 'invite member to the app' option at the bottom of the screen before saving. Then tap 'add member'.
That's it! You've created your employee's account with YuLife.
How do I remove someone who is leaving the business?
If someone is leaving the business, head to the People section on the left-hand menu.
Using the search bar, type in your leaver’s name and tick the box that appears to the left when you hover over their name. If you have multiple leavers, you can tick multiple boxes.
Once an employee is selected, a deactivate button will appear near the top right of the screen. Tap on deactivate, you will then be asked to enter the person’s leaving date.
Please be aware that on this leaving date, they will receive an email from YuLife letting them know that their access to your company's benefits and insurance policy will be turned off soon. We'd suggest giving your employee a heads-up before deactivating to avoid any confusion.
How do I edit a member's details?
If you want to update any of the details on record for a person, like their name or salary, head to the People section in the left-hand menu.
Tap on the member's name, this will open up an overview of their information. Scroll to find the section that you would like to update, then tap 'edit' on the right-hand side.
From here, you'll be able to edit the necessary details. Be sure to tap 'Save' at the end!
If you need to upload members in bulk, please see the Managing Imports FAQ :)
Employee Details: Beneficiary Info 🇬🇧🇺🇸🇿🇦
As an admin, you are now able to view your employee's beneficiary information if required in the case of a claim. Details that you are able to see include:
Beneficiary’s full name
Beneficiary’s contact number
Name of the product related to
The relationship to the employee
Percentage assigned
Do I need permission to view this information?
Yes, only admins with the 'view beneficiaries' permission will have access to this information. If you don't have this permission, or you can't see the information, please reach out to the Owner of your Portal.
How do I find the information?
Head to the People page via the left-hand menu, and select your employee.
From the top menu, select 'Beneficiaries'. From here, you'll be taken to the beneficiaries section where you'll be able to see if it's been filled out and the specific information.
If you have any questions or need any further help, please don't hesitate to reach out to us via the YuLife Portal web chat :)