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What is ZGP24, who can access it, and how?

Amy Hall avatar
Written by Amy Hall
Updated over a week ago

What is ZGP24?

ZGP24 gives YuLife members unlimited access to 24/7 phone consultations, and the option of video call consultations 8am-10pm, 7 days a week (excluding Christmas day) with an experienced GP.

There are two main elements to this healthcare service:

24/7 Access to Virtual GPs

  • Phone (unlimited 24/7, 365 days a year)

  • Video consultation (8am to 10pm, 7 days a week excluding Xmas day)

  • Translation service - 200+ languages

  • Private prescriptions

  • Open referrals if further investigation or treatment necessary

Second Medical Opinion

  • Supplementary expert option from a different specialist

  • For those diagnosed with an eligible critical condition from a treating consultant or specialist

  • second opinion on diagnosis or treatment

  • Face-to-face or video consultation with a specialist consultant

Who has access to ZGP24?

All YuLifers with group plans provided by Zurich automatically have access to ZGP24. The service is also available to all immediate family/dependants who live in their households.

How do I access ZGP24?

Click here to access ZGP24, to sign up you'll need your company's code. Your code can be found in your YuLife app, click on the menu in the top left corner and head to the wellbeing hub, then select ZGP24.

Who is providing the service?

ZGP24 is provided by Health Hero for YuLife group customers in partnership with Zurich.

If you have any questions about the services or access, you can reach ZGP24 on 0345 319 0484 or by emailing csteam.epc@healthhero.com.

If you have any questions or need any further help, please don't hesitate to reach out to us via the in-app chat, or at support@yulife.com :-)

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