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YuMatter by YourHalo (YH) πŸ‡¬πŸ‡§
YuMatter by YourHalo (YH) πŸ‡¬πŸ‡§

What does YuMatter by YH include?

Amy Hall avatar
Written by Amy Hall
Updated over a week ago

What is YuMatter by YH?

YuMatter by YH is a confidential employee assistance program designed to support your mental and professional wellbeing. Below are the elements to this healthcare service:

  • Mental health experts

    • 24/7 and 365 days per year

    • including counsellors, CBT

    • Therapists and mental health nurses

  • Computerised CBT

  • Short-term clinical counselling

    • Structured, solution-focused counselling/CBT, where clinically appropriate

    • Initial assessment consultation and then up to 4 follow-up sessions

Who has access to YuMatter by YH?

YuLifers are opted-in to YuMatter by YH by their employer. The service is also available to spouses/civil partners and children 18 and over.

​How do YuLifers get access to YuMatter by YH?

To access YuMatter by YH, you will need your policy number. Your policy number can be found in the Wellbeing Hub, accessed via the main menu of the YuLife app.

You can request services via the website, or telephone: 0330 175 7044.

Who provides the YuMatter by YH service?

YuMatter by YH is provided in partnership with healthcare rm.

​If you have any questions or need any further help, please don't hesitate to reach out to us via the in-app chat, or at :-)


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