What is YuDoctor by SmartHealth?
YuDoctor by SmartHealth gives YuLife members unlimited access to a 24/7 virtual GP as well as a range of other health and wellbeing experts. There are six main elements to this healthcare service:
24/7 Access to Virtual GPs
Phone consultations (unlimited 24/7, 365 days a year)
Video consultations
Private prescriptions
Private referrals if further investigation or treatment necessary
Nutritional Consultations
Best Doctors - Second Medical Opinion
Any physical condition
Access to global experts
GP case management throughout the journey
Mental Health support
Online Fitness Programme
Online Health Checks
Click here to read more about what's included in SmartHealth.
Who has access to YuDoctor by SmartHealth?
YuLife users on group plans provided by AIG automatically have access to YuDoctor by SmartHealth. The service is also available to partners and children up to and including 18 (or 21 in full time education).
How do I access YuDoctor by SmartHealth
To access YuDoctor by SmartHealth, you will need your policy number. Your policy number can be found within the YuDoctor by SmartHealth section of the Wellbeing Hub (tap on the main menu in the top left-hand corner of the YuLife app to find this). If it's not currently showing in the app, your HR Manager will be able to provide it for your team.Β
You can request services via the website at https://www.aiglife-smarthealth.com/ or by downloading the SmartHealth by AIG app.
How does my family access YuDoctor by SmartHealth?
The YuDoctor by SmartHealth service is available to your partner and for children up to the age of 21.
To book an appointment for your child, you'll need to first add them as a dependant on your own SmartHealth account. To do this, open the SmartHealth app, tap the menu in the top left-hand corner, select help and settings, then dependants and choose to add new in the top right corner. Once the child has been added, you'll be able to book an appointment for them.
For your partner to access YuDoctor by SmartHealth, they'll need to create their own SmartHealth account using their own email address and password. During the signup process, they'll need to enter a policy code - this is the code found in your Wellbeing Hub on YuLife. Once the account has been created, your partner will be able to access the YuDoctor by Smart Health service to book appointments.
Who is providing the service?
Smart Health by AIG is provided to YuLife AIG group customers in partnership with global provider Teladoc Health. Teladoc is a global telehealth provider that uses telephone and videoconferencing technology to provide on-demand remote medical care via mobile devices, the internet, video, and phone.Β
If you have any questions about services or access, you can reach Smart Health at 020 3499 0167.
If you have any questions or run into any issues, please reach out to us via your YuLife app :)