What is Aviva Smart Health?
Aviva Smart Health gives YuLife members unlimited access to a 24/7 virtual GP as well as a range of other health and wellbeing expertise including:
24/7 Access to Virtual GPs
Phone consultations (unlimited 24/7, 365 days a year)
Video consultations
Private prescriptions
Private referrals if further investigation or treatment necessary
Nutritional Consultations
Best Doctors - Second Medical Opinion
Any physical condition
Access to global experts
GP case management throughout the journey
Mental Health support
Fitness Plans
Click here to read more about what's included in Aviva Smart Health.
Who has access to Aviva Smart Health?
YuLife users on group plans provided by Aviva automatically have access to Aviva Smart Health. The service is also available to partners and children up to and including 18 (or 21 in full-time education).
How do I access Aviva Smart Health
To access Aviva Smart Health, you will need your policy number. Your policy number can be found within the Aviva Smart Health section of the Wellbeing Hub (tap on the main menu in the top left-hand corner of the YuLife app to find this). If it's not currently showing in the app, your HR Manager will be able to provide it for your team.Β
You can request services via the website at http://smarthealth.aviva.com/ or by downloading the Aviva Smart Health app.
How does my family access Aviva Smart Health?
The Aviva Smart Health service is available to your partner and for children up to the age of 21.
To book an appointment for your child, you'll need to first add them as a dependant on your own Aviva Smart Health account. To do this, open the Aviva Smart Health app, tap the menu in the top left-hand corner, select help and settings, then dependants and choose to add new in the top right corner. Once the child has been added, you'll be able to book an appointment for them.
For your partner to access Aviva Smart Health, they'll need to create their own Aviva Smart Health account using their own email address and password. During the signup process, they'll need to enter a policy code - this is the code found in your Wellbeing Hub on YuLife. Once the account has been created, your partner will be able to access the Aviva Smart Health service to book appointments.
Who is providing the service?
Aviva Smart Health is provided to Aviva Protection UK Limited customers by Teladoc Health. This is not part of your insurance contract and can be changed or withdrawn at any time.
If you have any questions about services or access, you can reach Aviva Smart Health at 020 3499 0167.
If you have any questions or run into any issues, please reach out to us via your YuLife app :)