What is YuDoctor by CareFirst?
YuDoctor by CareFirst in South Africa is a company providing virtual healthcare services. Below are the elements of this healthcare service:
Access to two free health consultations with your YuLife membership (Credits will replenish automatically on 1st January each year)
Appointments available 24/7
Consultations consist of a meeting with a virtual GP via video, for you and up to four dependants
Who has access to YuDoctor by CareFirst?
If eligible for this service, you will automatically have access to YuDoctor by CareFirst, and this will show in your Wellbeing Hub in the YuLife app. The service is also available to dependants, which includes;
Spouses
Children - up to 18 (also up to 26 if dependant on policyholder for maintenance and/or in full-time education)
Immediate family members who are dependant on the policyholder for maintenance
For further details on dependant guidelines, please contact CareFirst.
How do I access YuDoctor by CareFirst?
YuDoctor by CareFirst can be found in the Wellbeing Hub, accessed via the main menu of the YuLife app.
Follow the link in the Wellbeing hub to create an account using your SA National ID number, email address, SA cell phone number, and the surname that YuLife have on file for you.
Once your account has been created, and your email address and cell number validated, you must log into your account and validate your CareFirst account by confirming your SA ID number.
How do my dependants access YuDoctor by CareFirst?
Once you have set up your account, you will need to add your dependants to access YuDoctor by CareFirst. You can add up to four dependants.
To do this, tap the website's main menu at the top right. Then tap Profile > Dependant Management > Add Dependant > Fill in their details > Save Changes.
Do I have to pay for YuDoctor by CareFirst?
With your YuLife membership, you have access to two free health consultations. However, referrals, sick or fit notes, and prescriptions may be charged. If they are providing this for you, you can always ask about the cost of the referral/prescription during the consultation.
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Who is providing the service?
If you have any questions about the services or access, you can reach YuDoctor by CareFirst on 011 706 4049 or by emailing info@firstcare.solutions
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βIf you have any questions or run into any issues, please reach out to us via your YuLife app :)