What is Health Assured by Zurich?
Health Assured provides a range of dedicated online and telephone services, which are available 24 hours a day, 365 days a year, and answered by experienced in-house counsellors and legal and financial specialists. The service includes the below:
Up to 8 sessions of Emotional Wellbeing Counselling, per employee, per year (via phone, video, face-to-face or secure online chat)
Financial wellbeing information
Legal information
Medical Information Line
Access to sleep sounds on the portal
Access to CBT and stress reduction
Management Support Line and Counselling for specialised manager support
Click here for more information on the services provided with Health Assured by Zurich.
How do I access Health Assured?
To access Health Assured, head to the main menu in the top left of YuLife and tap Wellbeing Hub, then select Health Assured. From here, you'll see your unique code and link to get started.
There are three ways to get started:
You can click on this link and sign-up via their website
You can call 0800 023 2296
You can download the Wisdom: Learn, Grow, Thrive App
All of these options require you to use the unique code to set up your account, so make sure you have it handy!
Can my family access Health Assured?
YuLifers are opted-in to Health Assured by their employer. This service is also available to the YuLifer's family members (partner or spouse, siblings, parents and legal dependants except those under the age of 16) who live in the same household as the policyholder. It is also available for any children or legal dependants aged 16-24 who do not live in the same household, but are living in the UK and are in full-time education.
For children under 16 years of age, Health Assured may be able to signpost you to more suitable services, as they cannot provide support for this age group.
How does my family access Health Assured?
For your family members to access the Health Assured service, they'll need to use your access code (found under Health Assured in your Wellbeing Hub in the YuLife app).
They can make use of the Wisdom app, live chat or telephone/video call service and signup via the same process as above:
They can click on this link and sign-up via their website
They can call 0800 023 2296
They can download the Wisdom: Learn, Grow, Thrive App
Who provides the Health Assured service?
As the UK and Republic of Irelandβs largest, award-winning provider of employee wellbeing solutions, Health Assured is committed to providing a first-class service to both clients and their workforce. They provide a range of dedicated online and telephone services which are available 24 hours a day, 365 days a year.
βIf you have any questions or run into any issues, please reach out to Health Assured or send us a chat via your YuLife app :)