What is YuMatter by Lyra Wellbeing?
YuMatter by Lyra Wellbeing is a confidential employee assistance programme, that delivers employee and manager support. It is designed to provide an engaging, useful, everyday support service for your team. Below are the elements to this healthcare service:
24/7 dedicated confidential counselling telephone line in the language of your choice
Family support
Providing support with childcare, eldercare, adoptions, education and social benefits, and disability.
Financial wellbeing
Financial mentors providing information on savings and investments, financial tools, basic budgeting and proactive decision-making.
Legal wellbeing
Legal mentors providing information on wills, testaments and estates, contracts, property and third-party claims.
Health@hand
24/7 professional support to preserve health on the following, but not limited to; heart disease, chronic illnesses, parenting supports, cancer, weight loss resources and HIV/AIDs.
Who has access to YuMatter by Lyra Wellbeing?
YuLifers are opted-in to YuMatter by Lyra Wellbeing by their employer. The service is also available to their family members.
How do YuLifers get access to YuMatter by Lyra Wellbeing?
To access YuMatter by Lyra Wellbeing, you will need your access code, this can be found under YuMatter by Lyra Wellbeing, in the Wellbeing Hub (accessed via the main menu of the YuLife app).
You can access the YuMatter by Lyra Wellbeing service by tapping 'click here to access YuMatter' which is below your access code. You'll be redirected to the Lyra Wellbeing website, where you'll be granted access once the access code has been entered.
For technical support, you can use their live chat service, which is only available once you've accessed the website with your company access code.
Who provides the YuMatter by ICAS service?
YuMatter by ICAS is provided in partnership with ICAS.
If you have any questions or run into any issues, please reach out to us via your YuLife app :)